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Frequently asked questions

Below is a small guide to help answer any questions, but for further inquiry, please reach out to our team.
Shipping & ReturnsProductPayments
📦 Shipping & Returns
How long do I have to pick up my order?
We will hold your order for up to two weeks, if you are set to pick it up from our shop.
Can I Return an Order?
Showroom items may be returned within 60 days, but once a custom order is made it is non-returnable, due to its personalized nature.
Shipping
Shipping is availble for anywhere witin the United States and cost will be included with your order quote. However, all orders that total over $200 receive free shipping!
How long will it take to have my custom order made?
Our turn around time averages 2 weeks, though it has a possibility to be completed sooner. If you need a rush on an item let us know so we can discuss if it is a possibility and the additional cost that goes along with rush orders.
How do I track my order?
You will receive an email upon production completion along with a notification to pick up the order or a new tracking number so that you can track your shipping.
🛍 Product
The product I want is out of stock. How will I know once it's re-stocked?
If something is out of stock reach out to us via phone or email for a live update. Otherwise it should be within a week or so, unless the item was seasonal, temporary, or while supplies last.
Can I get more information on a particular product?
Definately! Just reach out to us at our email or phone line to get a personal consultation.
Do you offer discounts for bulk orders?
Yes we do! Not only is there free shipping on orders over $200, but we do have price breaks for certain items. The more you order the cheaper they are individually. If you would like to know if this is available with your product, let us know.
💸 Payments
When is payment due on custom orders?
Payment is due on custom orders upon the approval of the quote and proof, before we will put orders into production.
What forms of payment do you accept?
We accept cash, check, VISA, Venmo, Mastercard, ApplePay, and Paypal.
Do you have military discounts?
Yes we do! Upon showing us your military ID we will give you 10% off your order. (Discounts do not stack.)
Can I cancel my order?
For custom orders - You are able to cancel an order up until production. Once your custom products have been made, they are nonrefundable. For Showroom items - You may cancel an item until it has shipped.
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